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Browse services, pick a provider, then choose your date and time on the calendar. For fixed-price services, you pay immediately through Paystack. For negotiable services, you submit a request with no payment — chat with the provider, agree on a price, then pay when you accept their quote.

Fixed price means the provider sets a rate upfront — you pay immediately when booking. Negotiable means you send a booking request, discuss the job in the chat, and the provider sends you a formal quote. You can accept, reject, or renegotiate. No payment is charged until you accept a quote.

Yes. On your booking detail page, click "Request reschedule" and pick a new date and time. The provider will receive a notification and can accept or decline. Your original date remains unchanged until the provider accepts.

If your booking is in PENDING status (payment made) and the provider has not confirmed after 48 hours, it will be automatically cancelled and a full refund will be issued. You will receive an email notification when this happens.

We accept all Nigerian bank cards (Mastercard, Visa, Verve), bank transfers, and USSD via Paystack. All payments are processed securely through Paystack's encrypted payment gateway.

For fixed-price bookings, your card is charged at the moment you complete payment on Paystack. Your booking is only created once payment is confirmed — if you close the Paystack popup without paying, no booking record is created and no charge is made.

Refunds are issued automatically in three scenarios: (1) you cancel a PENDING booking before the provider confirms, (2) the provider rejects your booking after you paid, or (3) the provider does not confirm within 48 hours and the booking is auto-cancelled. Refunds typically appear in your account within 5–10 business days.

Earnings are credited to your ServiceLink wallet when a booking is marked complete. You can request a payout from your Earnings page by entering your bank details. Payouts are processed within 24–48 business hours to any Nigerian bank account.

Providers submit a government-issued ID, proof of address, and any relevant certifications. Our team reviews each submission and awards a badge: Basic (identity verified), Trusted (identity + certifications), or Elite (top-tier performance and full documentation). Verified providers appear higher in search results.

When you set a service as "negotiable", customers can submit booking requests without upfront payment. You receive a notification, review the request in the booking chat, then send a formal quote with your price and notes. The customer accepts, rejects, or renegotiates. Once accepted, they pay and the booking proceeds normally.

Yes. Go to Provider Dashboard → Availability and set the days of the week and time ranges you are available. Customers will only be able to select from your available slots when booking — unavailable days are greyed out on the calendar.

Open your booking detail page and click "Raise dispute". Describe what went wrong in as much detail as possible. Our admin team reviews all disputes within 24–48 hours and will contact both parties. Outcomes are communicated via notification and email.

Your booking status changes to DISPUTED. Our admin team reviews the case, considers both sides, and resolves it by ruling in favour of the customer, the provider, or neither. If resolved in the customer's favour, the booking is cancelled. If in the provider's favour, the booking is marked complete and earnings are credited.

Yes — after a booking is marked complete, you will see a "Leave a review" button on your booking detail page. You can leave a 1–5 star rating and a written comment. Reviews are visible on the provider's public profile and can only be submitted once per booking.

Go to Settings → scroll to the Danger Zone section → Delete account. This permanently removes all your personal data, bookings, and messages. This action cannot be undone. Outstanding payments or disputes must be resolved before deletion.